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Account Manager

Job brief

We are looking for a passionate Account manager who will partner with our customers and ensure their long-term success. The Account manager role is to manage a portfolio of assigned customers, develop new business from existing clients and actively seek new opportunities.

  • Operate as the lead point of contact for any and all matters specific to customer account management
  • Build and maintain strong, long-lasting customer relationships
  • Negotiate contracts and close agreements to maximize profit
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed
  • Proven work experience as an account manager, key account manager, junior account manager or other relevant experience
  • Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple account management projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • BA/BS degree in Business Administration, Sales or relevant field
  • Apply Now

     

     

    Project Manager

    Job brief

    We are looking for an experienced Project Manager to manage organization of key client projects.

    • Coordinate internal resources and third parties/vendors for the flawless execution of projects
    • Ensure that all projects are delivered on-time, within scope and within budget
    • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
    • Ensure resource availability and allocation
    • Develop a detailed project plan to track progress
    • Use appropriate verification techniques to manage changes in project scope, schedule and costs
    • Measure project performance using appropriate systems, tools and techniques
    • Report and escalate to management as needed
    • Manage the relationship with the client and all stakeholders
    • Perform risk management to minimize project risks
    • Establish and maintain relationships with third parties/vendors
    • Create and maintain comprehensive project documentation
  • Great educational background, preferably in the fields of computer science or engineering for technical project managers
  • Proven working experience as a project administrator in the information technology sector
  • Solid technical background, with understanding or hands-on experience in software development and web technologies
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office
  • PMP / PRINCE II certification is a plus
  • Apply Now